Frequently Asked Questions (FAQs)

Please visit our "Returns & Exchanges" page for more details on how to initiate a return.

Shipping times vary depending on your location and the product’s availability. Generally, orders are processed within 7 business days.

• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
• Once shipped, we will not consider cancellation requests.
• Please mail us at [email protected] for cancellation requests, if your order has not been shipped yet. 
• Orders can be cancelled only if it has not been shipped from our warehouse. 
• No cancellation applicable for customised products once the order is placed. 
• If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Absolutely! Once your order has shipped, you will receive a tracking number via email, which you can use to track your package through the carrier's website.

Yes! We offer gift wrapping for a small additional fee. You can select this option at checkout if you'd like your purchase wrapped in a special way for a gift.

If your item arrives damaged, please write to us at [email protected] immediately with a photo of the damaged item and packaging. We will help resolve the issue as quickly as possible, either by offering a replacement or refund.